If I have purchased the Pendant for relationship, do I still need to have the Pewter Frame?
Yes. Pewter Frame is to be placed at home for environmental purpose.
What's the difference between the lower price-range Pendants compared to the higher price-range Pendants?
Product materials are the main reason for the different price range.
Why is there no category for Personalised/Customised Products?
Our Personalised/Customised Products are designed and crafted according to specific customer requirements. Please enquire our Customer Service personnels for more information.
Is there a product that serves the purposes of career, health and relationship?
Yes. We have certain personalised products which serve combination of purposes. Please enquire our Customer Service personnels for more information.
What if I want to understand more about the knowledge of numbers?
We do have workshops and courses. Stay tuned!
Are there any other branches beside Klang Valley?
We have only the Kota Damansara Office at the moment. However we do have pick-up points at Penang, Ipoh, Seremban, Bintulu and Kota Kinabalu.
Can I walk-in for further consultation what are the charges?
You may make appointment with us @ 03- 6157 4997. Consultation is free of charge.
Can I lend my jewellery to my family member?
Yes, provided that both the enamel colour and number are suitable for your family member. You may consult our professional consultant for further understanding before lending to anyone.
Is trade-in service available?
Trade-in service is not available at the moment.
How long do I need to wait to receive the product after making the payment?
Most of our products are hand crafted and it needs time to be made in its best form. For ready-made product, you will usually receive it within one week if the stock is available. Otherwise, the production and delivery will take about four to six weeks.
If I am from overseas and keen to understand more about your products and services?
You may send in your enquiry to feedback@visiber.com and our Customer Service personnels will get in touch with you as soon as possible.
Do the products come with a warranty?
Yes, they do. Different products have different types of warranty. You may check with our Customer Services for more information.
Is mobile number or car number plate calculation service available?
Yes we do have Mobile Number Selection Service. Car number selection service is not available at the moment.
How long can I receive name selection?
Usually it is 3 working days for newborn baby and 14 working days for adult.
Where can I see the product selling price?
You may register as a user @ https://main.57society.com/Mall/customer_register.asp to view the selling price.
Is there any book to study the knowledge?
Not at the moment.